Terms and conditions

Carole Kelly, relationships specialist

The aim of the Direction with Clarity clinics is to provide you with affordable, long or short term professional help. I do not receive any government or other funding and to allow me to continue offering the low cost services, I request that all clients, (both those paying reduced fees and those paying full fees), abide by the following terms and conditions:


  • If payment of the scheduled fees is a problem please talk to me about this before the session commences.
  • All fees are due at the end of each consultation.
  • Details of fees for face-to-face, video and tele-consult sessions are on the fees page



  • Where it is at all possible, I ask that you give me 24 hours notice if you do not intend to attend a session already booked.
  • If you give me less than 24 hours notice of a cancellation, a 50% cancellation fee may be charged to cover some of my loss of fees.
  • If you do not cancel a booked session and fail to attend, payment of the full session fee is due.
Carole's consultations are Covid Safe
Carole's consultations are Covid Safe

Clinic Hours

By Appointment

Contact &

Coronavirus (COVID-19) Update

The Federal Health Minister, Greg Hunt, has advised that “ALL allied health businesses nationally can continue working and are encouraged to do”. He has encouraged providers to continue vital face-to-face services where possible.

These are challenging times for everyone, but your personal and relationship issues continue to need assistance. My practice is still open for hypnotherapy and individual or relationship counselling, including Rekindle the Love workshops.

If you are sick or have come into contact with the Coronavirus at any point, and/or if you have recently been overseas, please stay at home and contact me on 0407 009 050 to reschedule your appointment.

The safety of my clients and wider community is of utmost importance to me, and my home-based clinic is fully compliant with the new social distancing rules and hygiene practices. I have ensured that appointments are staggered so that you and your partner, where appropriate, are the only clients visiting my practice, at any one time.

Video and tele-consult sessions are available for both individuals and couples, including a program for couples to complete a Rekindle the Love workshop, online.

Please contact me for more information.

Coronavirus and social isolation will add to existing pressure points on relationships, so don’t let your marriage become a coronavirus casualty.

Read the article by Hayley Gleeson of the ABC “How to stay married through Coronavirus“.

I thank you for your continued support in these uncertain times and know that together we will get through this.