Frequently asked questions

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Here are some of the more common questions I am asked; simply click the question(s) you want answers to.

Of course, if there’s anything else you’d like to know, please contact me.

Will you keep my information confidential?

Everything you tell me is confidential and I take this trust very seriously. It will not be breached unless the safety of yourself or others is at risk, or in rare circumstances, when information is requested from me by law. This will be explained to you in more detail at the first session.
Can my partner come to see you too?
It is sometimes useful to have one session with your partner present, if your relationship is being affected by personal issues. I do not offer ongoing couple counselling where I already have a professional relationship with one of the partners.
Will you judge me?
Unconditional, positive regard is my doctrine and I do not believe that I have the right to decide what is right or wrong, or to make value judgements, about anything you have done or may choose to do.
Will you respect my religious beliefs, spirituality, culture or sexuality?
I am very respectful of all people’s faiths, beliefs and cultures. I am very experienced in working with, and respectful of, all sexualities including LGBTI.
Are you qualified and ethical?
I have been working in the area of mental health for over 30 years and completed a Master’s degree in Counselling & Applied Psychotherapy. I am also a qualified Medical Herbalist and Clinical Hypnotherapist.

I am professional and ethical at all times. Boundaries include the preclusion of personal relationships with clients outside of counselling.
How often do I need to come and for how long?
Individual appointments last for an hour and can be set weekly or fortnightly as required. Couple’s sessions are 2 hourly (see couple counselling for more information). Long term clients may attend every few weeks or just as they need. Generally, the length of the professional relationship is determined by yourself and will vary for every client.
Can I get a Health Fund Rebate?
Most Health Funds do not, at this point, cover counselling and psychotherapy fees. However you are entitled to a 20% rebate for counselling sessions when you submit your tax return, if your annual out of pocket medical expenses are greater than $1500. (This figure may be subject to change so check with your accountant.)
Can I get a Medicare Rebate?
No, at this point, you cannot be referred to see me through a Medicare mental health care plan.

To receive a Medicare rebate, you can only see a registered psychologist or a mental health social worker through a mental health plan prepared by a GP, with a 10 session limit. However, unlike many psychologists, I have extensive training in counselling and psychotherapy and do not solely rely upon the CBT approach usually offered by them. CBT is designed to treat specific symptoms and does not allow you to develop an in-depth understanding of yourself or your problems. Psychotherapy addresses your issues at a deeper level for long term relief.
Do I need a referral?
You do not need a referral to see me. Just contact me for an appointment.
How long before you can see me?
Dependent upon your availability, I may be able to see you within a couple of days but generally within a week. My appointment times are flexible and after hour slots are available.
I don’t have a babysitter. Can I bring my children with me to a counselling session?
No, I am sorry that this is not possible with the exception of newborns. It is too distracting for yourself and distressing to your child.
How do I pay?
Payment is due at each session. Cash is preferred, but payment by bank transfer can be arranged beforehand if desired. EFTPOS or credit card facilities are NOT available, in order that I can continue to keep my fees low.
What modality do you use in counselling?
I have trained in several counselling styles including Dialectical Behaviour Therapy, Art Therapy, Person Centred, Gestalt and Interpersonal. I work eclectically, holistically and respectfully, at all times, and do not impose one style of therapy upon you.

Carole's consultations are Covid Safe
Carole's consultations are Covid Safe

Clinic Hours

By Appointment

Contact &

Coronavirus (COVID-19) Update

The Federal Health Minister, Greg Hunt, has advised that “ALL allied health businesses nationally can continue working and are encouraged to do”. He has encouraged providers to continue vital face-to-face services where possible.

These are challenging times for everyone, but your personal and relationship issues continue to need assistance. My practice is still open for hypnotherapy and individual or relationship counselling, including Rekindle the Love workshops.

If you are sick or have come into contact with the Coronavirus at any point, and/or if you have recently been overseas, please stay at home and contact me on 0407 009 050 to reschedule your appointment.

The safety of my clients and wider community is of utmost importance to me, and my home-based clinic is fully compliant with the new social distancing rules and hygiene practices. I have ensured that appointments are staggered so that you and your partner, where appropriate, are the only clients visiting my practice, at any one time.

Video and tele-consult sessions are available for both individuals and couples, including a program for couples to complete a Rekindle the Love workshop, online.

Please contact me for more information.

Coronavirus and social isolation will add to existing pressure points on relationships, so don’t let your marriage become a coronavirus casualty.

Read the article by Hayley Gleeson of the ABC “How to stay married through Coronavirus“.

I thank you for your continued support in these uncertain times and know that together we will get through this.