Online counselling and tele-consults

a computer keyboard with a green 'help' key

Sometimes, work and family commitments can make it difficult to find time to get professional help. Another difficulty often faced, is finding the ‘right’ counsellor in your geographic area, especially if you live in a remote or small populated area of Australia. There may also be a worry about sessions remaining confidential when everyone knows who you are.

Online video conference and telephone sessions can be booked for counselling, which for many clients is the best way of resolving both the time and location issues and complying with the current social-distancing rules during Covid-19. These sessions are charged from $65 per hour. Read the fees page for more information about fees, terms, and conditions.

To book an appointment, email or call Carole now on 0407 009 050. If she is in session or otherwise unavailable when you call, please leave a message and she will call you back.

If you have an online appointment with Carole arranged, please scroll down for details of how to start your session with her.

Online Appointments

Once you book an online session, Carole will send you an email link for you to click and join the online chat with her. Your consultation will take place on the internet, in your web-browser; you do not have to download any software. When you are prompted, please click the option to allow the service to use your camera and microphone. Make sure that your camera, microphone, and speakers are switched on and working properly.

  1. To start your consultation, please enter Carole’s virtual waiting room by clicking the Waiting Room button.
  1. For the most comfortable experience, please use your computer or laptop for your consultation. While you can use your Android or iPhone, it is often uncomfortable for a full-length session.

When Carole is ready for your appointment and sees that you are waiting for her, she will start the session. 

Technical Information

Carole uses the secure VSee service which is for therapists, doctors and other clinicians who offer online consultations. Here is a list of technical requirements for the best online clinical experience.

Please Note: 

The technical information on the VSee website includes a message that you can use your mobile phone’s audio at the same time as viewing the video on your computer, laptop or tablet. In most instances this is not necessary and does make the experience a lot more confusing for most people.

For the best experience, please use your device’s primary default speakers and microphone.

  1. The following browsers are the only supported ones for this service: please note that JavaScript must be enabled, and cookies must be allowed.
  1. Internet Connection: A minimum of 200 kbps upload and download is required (500 kbps recommended)

If you want, you can download software, but you do not have to. Here is a list:

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